Billing & Refunds Help
One-off payments, no subscription.
Every purchase is a one-off card payment processed by Stripe, with VAT included in the price you see. There is no subscription and nothing recurring. Back to all help topics.
Prices and what you pay
The list prices are simple. A Service History Check is £12.99, and once you have bought before it drops automatically to £8.99. A Vehicle History Check is £9.99. The Full Check bundles both for £17.99, saving £5. Trade accounts pay flat lower rates, covered under trade account help. Service book slots are a one-off £4.99 each and are never discounted.
Discounts that apply by themselves
There are no discount codes. Three discounts exist and all apply automatically. Repeat-customer pricing lowers the Service History Check once you have bought before. At checkout, you may be offered the Vehicle History add-on for five pounds when buying a Service History Check alone. And after a purchase, you may see five pounds off the complementary product for the same vehicle, an offer you can use more than once.
Receipts
Every purchase has a receipt. Sign in and open the Receipts page in your dashboard for an itemised receipt for each order, including any refunds against it.
Refunds
If we cannot produce your report, you are refunded automatically. The refund is for the amount you paid, you are told on screen and by email, and it typically appears on your statement within 5 to 10 business days. A report that generates successfully but contains zero manufacturer service records is a delivered report and is not refunded for retail customers, because it still carries the MOT history and vehicle data. A fully refunded service book slot is revoked. For every condition and edge case, read the refund policy; this page deliberately does not restate it.
A payment looks wrong
Tell us and we will look. A duplicate charge, a charge you do not recognise, or a refund that has not landed after 10 business days: send the details through the contact form using the email you paid with, and include the approximate date and amount.
Frequently Asked Questions
- When am I refunded automatically?
- When we cannot produce your report at all. The refund is for the amount you paid, is issued without you needing to ask, and you are told on screen and by email. The refund policy page has the full set of conditions.
- How long does a refund take?
- Refunds are issued straight away and typically appear on your statement within 5 to 10 business days, depending on your bank. If nothing has arrived after 10 business days, contact us with the email you paid with.
- Why was I charged less than the list price?
- Repeat-customer pricing applies automatically once you have bought before: no code needed, the lower price simply shows at checkout. You may also have used a post-purchase offer, which takes five pounds off the complementary product.
Still stuck?
A person reads every message. If this page did not solve it, send us the details through the contact form and we will reply within 24 to 48 hours. For quick answers to common questions, try the FAQ first.
Buying or selling vehicles in volume?
Flat trade pricing from £3.99 per check, plus dedicated support and a team dashboard.