Our Service Guarantee

At ServiceStamp, we're confident in our ability to retrieve manufacturer service history records. However, we recognize that not all vehicles have dealership service history, and sometimes technical issues occur. That's why we offer a 100% money-back guarantee with complete transparency.

1. 100% Full Refund Cases

You will receive a complete £9.99 refund if we cannot successfully generate your service history report.

1.1 VIN Not Found

We cannot locate your VIN in manufacturer databases. This typically means:

• VIN entry error (typo or incorrect character)
• Vehicle imported from outside Europe
• VIN not registered in manufacturer systems
• VIN format invalid or does not exist

Result: No report generated → Full £9.99 refund issued

1.2 Unsupported Vehicle

Your vehicle is outside our service coverage:

• Vehicle manufactured before 2012
• Vehicle brand not in our 43+ supported brands
• Commercial vehicles (vans, trucks)
• Motorcycles or specialist vehicles

Result: No report generated → Full £9.99 refund issued

1.3 Manufacturer Database Unavailable

We cannot access the manufacturer's service database due to:

• Technical issues with manufacturer systems
• Temporary system outages or maintenance
• API connectivity problems
• Data provider service interruption

Result: No report generated → Full £9.99 refund issued

1.4 Duplicate Purchase

You accidentally purchased the same report multiple times. We will refund the duplicate order(s) while you keep access to one report.

Result: Duplicate charges → Full refund for duplicates

2. 100% Full Refund - Zero Records Found

You will receive a complete £9.99 refund (100%) if we successfully generate your report but it contains zero dealership service records.

2.1 What "Zero Records" Means

When your report shows "0 service records found," it means:

• The service WAS provided: We queried the manufacturer database successfully
• The report IS accurate: Your vehicle genuinely has no dealership service history
• This IS valuable information: Knowing there's no official service history helps you make informed decisions

2.2 Why Zero Records Occur

A vehicle might have zero dealership records because:

• Serviced at Independent Garages Only: The owner chose to use non-franchise garages (common for older vehicles or cost-conscious owners)
• DIY Servicing: The owner performed maintenance themselves
• Never Serviced: The vehicle may not have been properly maintained (important red flag!)
• Recently Imported: Vehicle has UK history but was serviced abroad before import
• Low Mileage/New Vehicle: Vehicle hasn't reached first service interval yet

2.3 Why 100% Refund for Zero Records?

We believe in complete transparency and removing all risk from your purchase decision. While the service was technically delivered (we queried the database and generated a report), we understand that discovering zero records may not provide the value you expected.

Our Commitment to You

The 100% refund for zero records demonstrates:

• Zero Risk: You pay nothing if there's no dealership history
• Complete Trust: We're confident in our service and your satisfaction
• Customer First: Your experience matters more than our costs
• Fair Value: You only pay when there's verifiable service history

2.4 The Value of Zero Records Information

Even though we refund 100%, knowing a vehicle has no official dealership service history is crucial information:

• Buying Decisions: Avoid vehicles with missing maintenance records
• Price Negotiation: Use zero history to reduce asking price
• Risk Assessment: Understand true vehicle condition and history gaps
• Seller Verification: Catch misleading "Full Service History" claims

Result: Report generated with zero records → Full £9.99 refund issued, you keep the report

3. No Refund Cases

We cannot offer refunds in the following situations:

3.1 User Error (Incorrect VIN)

If you enter the wrong VIN and we successfully generate a report for that VIN, no refund is available. We provided the service correctly based on the VIN you submitted.

Prevention tip: Always double-check your VIN before submitting. VINs are 17 characters and never contain the letters I, O, or Q.

3.2 Change of Mind After Viewing

Once you've accessed and viewed your report, you cannot request a refund simply because you changed your mind. The digital service has been delivered and cannot be "returned."

3.3 Limited Service History (But Records Present)

If your report shows 1 or more service records, even if fewer than you expected, this demonstrates legitimate dealership history exists. No refund applies.

Example: A 5-year-old car with only 2 service records instead of expected 5 still has verifiable history.

3.4 Misunderstanding Service Scope

We clearly state we check manufacturer dealership records only. If you expected:

• MOT history
• HPI data or insurance write-offs
• Outstanding finance checks
• Independent garage records
• Vehicle valuation

This does not qualify for a refund. Please read our service description carefully before purchasing.

3.5 Technical Issues on Your End

If you cannot access your report due to:

• Email spam filters blocking our messages
• Internet connectivity issues
• Browser compatibility problems
• Lost report URL

No refund is available. However, contact us and we'll happily resend your report link or help troubleshoot access issues.

4. How to Request a Refund

Step 1: Email Us

Send an email to contact@servicestamp.co.uk with:

• Subject: Refund Request
• VIN: The 17-character VIN you purchased a report for
• Email: The email address used for your order
• Reason: Brief explanation of why you're requesting a refund
• Purchase Date: Approximate date of purchase (if you remember)

Step 2: We Review Your Request

Our team will review your refund request within 24-48 hours (typically much faster). We will:

• Verify your purchase in our system
• Check the report status and contents
• Determine eligibility based on this refund policy
• Email you our decision with explanation

Step 3: Refund Processing

If approved:

• Refunds are processed via Stripe to your original payment method
• You'll receive a confirmation email from Stripe
• Refunds appear on your card statement within 5-10 business days (bank-dependent)
• Your report remains accessible even after refund (you paid for it, you keep it)

Time Limit

Refund requests must be made within 30 days of purchase. After 30 days, we cannot guarantee refund availability (though we'll consider requests on a case-by-case basis).

5. Refund Disputes

If your refund request is denied and you disagree with our decision:

1. Reply to our email with additional information or clarification
2. We'll review again and provide a final decision
3. If still unresolved, you can dispute the charge with your card issuer (though we strive to resolve all issues directly)

6. Refund Abuse Prevention

We reserve the right to:

• Investigate suspicious refund patterns
• Deny refunds for obvious abuse (e.g., checking multiple cars then refunding all)
• Terminate service access for users who abuse refund policy

Legitimate refund requests are always honored. This provision protects against bad-faith actors.

7. Questions About Refunds?

If you're unsure whether your situation qualifies for a refund, or have any questions about this policy, please contact us at contact@servicestamp.co.uk before requesting a formal refund.

We're here to help and will work with you to find a fair solution.