Terms of Service

1. Agreement to Terms

By accessing and using ServiceStamp ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

ServiceStamp is a vehicle service history checking service that retrieves official manufacturer dealership service records using Vehicle Identification Numbers (VINs).

2. Service Description

2.1 What We Provide

ServiceStamp provides:

• Access to official manufacturer dealership service records for 39 car brands
• Digital service history reports based on VIN lookup
• Service dates, mileage records, service types, and specific service actions
• Coverage for vehicles from Model Year 2012 onwards
• Lifetime access to purchased reports via unique URLs

2.2 What We Do NOT Provide

Our service explicitly does NOT include:

• Independent garage service records
• Outstanding finance checks
• HPI data or insurance write-off information
• Mileage verification from third-party sources
• Accident or damage history
• Vehicle valuation or inspection services

We specialize exclusively in OE (Original Equipment) manufacturer dealership service history. Our reports show only services performed at authorized franchise dealerships.

3. Service Limitations

3.1 Coverage Limitations

• Model Year: Generally limited to vehicles from 2012 onwards (manufacturer-specific)
• Geographic Coverage: Primarily European market vehicles
• Supported Brands: 39 manufacturers (see homepage for full list)
• Service Type: Only authorized dealership services are recorded

3.2 Data Accuracy

We retrieve data from official manufacturer databases through authorized third-party data providers. ServiceStamp uses industry-leading data sources to access manufacturer dealership service records. While we strive for accuracy:

• We rely on data provided by manufacturer systems
• We cannot guarantee completeness if dealerships failed to log services
• Manufacturer database availability may vary
• Some manufacturers provide limited information (e.g., "workshop remarks only")

3.3 Third-Party Data Providers

ServiceStamp retrieves manufacturer service history data through authorized third-party data providers who have direct access to manufacturer databases. While we use industry-leading providers to ensure data quality:

• We cannot guarantee 100% accuracy or completeness of manufacturer-provided records
• Data availability is subject to manufacturer database systems and their third-party access policies
• ServiceStamp is not liable for errors, omissions, or inconsistencies in data provided by manufacturer databases or our data providers
• Service history data reflects what was recorded by authorized dealerships at the time of service

4. Pricing and Payment

4.1 Service Fee

The current price for a service history report is £9.99 per VIN (nine pounds ninety-nine pence). This is a one-time fee providing lifetime access to the report.

4.2 Payment Processing

• All payments are processed securely through Stripe
• We accept major credit and debit cards
• Payment must be completed before report generation
• All prices include applicable UK VAT

4.3 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect orders already paid for.

5. Refund Policy

We offer a generous refund policy. You get a full refund if we cannot generate your report OR if your report shows zero service records.

5.1 100% Full Refund Cases

You will receive a complete £9.99 refund in the following scenarios:

• Zero Service Records Found: If your report is generated but shows zero manufacturer service records, you get a full refund. We believe you shouldn't pay for a report that confirms no dealership history exists.
• VIN Not Found: The VIN you provided does not exist in manufacturer databases (entry error, imported from outside Europe, not registered in systems).
• Unsupported Vehicle: Your vehicle make, model, or year is not covered by our service (pre-2012, unsupported brand, commercial vehicle).
• Manufacturer Database Unavailable: We cannot access the manufacturer's database due to technical issues, system outages, or API access problems.
• Duplicate Purchase: You accidentally purchased the same report twice within a short timeframe.

In these cases: We will process the refund within 24-48 hours. You shouldn't pay if we can't deliver actual service history data.

5.2 No Refund Cases

We cannot offer refunds in the following situations:

• Report Shows 1+ Service Records: If your report shows one or more service records, even if fewer than expected, this demonstrates dealership history exists. No refund applies.
• User Error - Incorrect VIN Entry: If you enter the wrong VIN and we successfully generate a report for that VIN, no refund is available. The service was provided correctly based on the VIN you submitted. Tip: Always double-check your VIN before purchasing.
• Change of Mind After Viewing Report: Once you've accessed and viewed the report (with 1+ records), you cannot request a refund simply because you changed your mind. The service has been delivered.
• Misunderstanding of Service Scope: We explicitly state we check manufacturer dealership records and MOT history for UK vehicles. If you expected HPI data, outstanding finance, or independent garage records, this does not qualify for a refund.
• Third-Party Issues Beyond Our Control: If you cannot access your report due to email filtering, spam blocks, or internet connectivity issues on your end, no refund is available. We can resend your report link to resolve access issues.

5.3 Refund Request Process

To request a refund:

1. Email us at hello@servicestamp.co.uk within 30 days of purchase
2. Include your VIN or registration and email address used for the order
3. Briefly explain why you're requesting a refund (e.g., "zero records found")
4. We will review your request within 24-48 hours
5. If approved, refunds are processed via Stripe and appear on your card within 5-10 business days

5.4 Refund Approval

Refunds are approved at our discretion based on the criteria outlined above. We reserve the right to investigate suspicious refund requests or patterns of abuse.

6. User Responsibilities

By using our Service, you agree to:

• Provide accurate VIN information
• Use the Service for lawful purposes only
• Not attempt to reverse-engineer or abuse our systems
• Not use automated tools to make bulk requests
• Keep your report URLs secure (they grant access to anyone with the link)
• Not share or resell reports for commercial purposes without permission

7. Intellectual Property

The reports we generate are for your personal use. You own the right to use your purchased report for:

• Verifying a vehicle before purchase
• Proving service history when selling your vehicle
• Personal record-keeping

However, the ServiceStamp website, branding, and software remain our intellectual property.

8. Limitation of Liability

To the fullest extent permitted by law:

• We provide reports "as is" based on manufacturer database information
• We are not liable for decisions you make based on report information
• We are not liable for indirect, consequential, or punitive damages
• Our total liability is limited to the amount you paid for the service (£9.99)
• We do not warrant that manufacturer databases are complete or error-free

Important: Our service is one tool for evaluating vehicles. Always conduct a physical inspection, test drive, and consider independent mechanical checks before purchasing a used car.

9. Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate or suspend access for violations of these Terms
• Discontinue the Service at any time (with reasonable notice)

Reports you've already purchased will remain accessible even if we discontinue the Service generally.

10. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing legal action, we encourage you to contact us at hello@servicestamp.co.uk to resolve issues amicably.

11. Changes to Terms

We may update these Terms from time to time. Significant changes will be notified via:

• Updating the "Last updated" date at the top of this page
• Email notification to recent customers
• Notice on our homepage

Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions about these Terms, please contact us:

• Email: hello@servicestamp.co.uk
• Website: servicestamp.co.uk

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ServiceStamp regarding use of the Service.